Shipping policy
Order Processing & Lead Times
Order Processing
Once your order is received and reviewed by our production team for accuracy - this is on average 1 business day from when the order is placed. Once the order is confirmed by our production team,the order moves into our production queue, and it will be shipped within our current lead time, tailored to your order's specifications.
Lead Times
On average, standard orders ship within 3-5 business days if being placed during standard volume periods (non promotional periods). Please note that during higher volume periods, or circumstances that are outside of our control (ie weather), orders can experience delays.
Custom Painted Order Exception
Custom painted shutter orders ship within 3 weeks from the order being placed as a paint swatch must be ordered for the matching color. Also, custom paint/color exterior shutter orders require additional quality checks to ensure the paint adheres perfectly for durability. Please note that this may slightly extend the shipping timeline.
Once your order is received and reviewed by our production team for accuracy - this is on average 1 business day from when the order is placed. Once the order is confirmed by our production team,the order moves into our production queue, and it will be shipped within our current lead time, tailored to your order's specifications.
Lead Times
On average, standard orders ship within 3-5 business days if being placed during standard volume periods (non promotional periods). Please note that during higher volume periods, or circumstances that are outside of our control (ie weather), orders can experience delays.
Custom Painted Order Exception
Custom painted shutter orders ship within 3 weeks from the order being placed as a paint swatch must be ordered for the matching color. Also, custom paint/color exterior shutter orders require additional quality checks to ensure the paint adheres perfectly for durability. Please note that this may slightly extend the shipping timeline.
Shipping & Rush Orders
Freight & Parcel Shipments
We ship both common carrier/freight and traditional parcel services - depending on the size and nature of the order.
When shipping common carriers/freight, we try to select the best carrier that we have the least damage history with and the most accountability. We completely enclose common carrier shipments in wooden crates that are both stapled and screwed together. If you require lift gate service to unload crates that will need to be coordinated by contacting our team after your order has been placed..
Rush & Expedited Orders
Our rush or expedited orders are available based on need. If you require a rush or expedited exterior shutter order we can work with you on the prioritization of your order. The cost associated can range from 20-30% of the order total depending on the size of the order.Rush or expedited orders must be approved by our team.
We ship both common carrier/freight and traditional parcel services - depending on the size and nature of the order.
When shipping common carriers/freight, we try to select the best carrier that we have the least damage history with and the most accountability. We completely enclose common carrier shipments in wooden crates that are both stapled and screwed together. If you require lift gate service to unload crates that will need to be coordinated by contacting our team after your order has been placed..
Rush & Expedited Orders
Our rush or expedited orders are available based on need. If you require a rush or expedited exterior shutter order we can work with you on the prioritization of your order. The cost associated can range from 20-30% of the order total depending on the size of the order.Rush or expedited orders must be approved by our team.
Damages & Returns
Damages Caused in Transit
If an order arrives damaged from transit, please have the below information ready and submit a claim to the form found here as soon as possible:
1) Pictures of any damaged shutters. We will need at least 1 picture for each damaged shutter.
2) Pictures of the packaging (boxes or crate) that the damaged shutters arrived in.
3) Picture(s) of the shipping label(s).
4) Quantity and specs of the damaged shutter(s). For example: 1 of the 12x36 shutters and 2 of the 14x40 shutters.
We will then assess the damage and determine if a remake is needed. Remakes are moved to the front of the line so they can get out ASAP.
Returns
As all products are made to order exterior vinyl shutters produced to customer's specifications, returns will not be accepted. If a product is damaged in shipping, the replacement will be moved to the front of the line and reshipped as soon as possible following the completion of the Damages Claim Form process noted above.
If an order arrives damaged from transit, please have the below information ready and submit a claim to the form found here as soon as possible:
1) Pictures of any damaged shutters. We will need at least 1 picture for each damaged shutter.
2) Pictures of the packaging (boxes or crate) that the damaged shutters arrived in.
3) Picture(s) of the shipping label(s).
4) Quantity and specs of the damaged shutter(s). For example: 1 of the 12x36 shutters and 2 of the 14x40 shutters.
We will then assess the damage and determine if a remake is needed. Remakes are moved to the front of the line so they can get out ASAP.
Returns
As all products are made to order exterior vinyl shutters produced to customer's specifications, returns will not be accepted. If a product is damaged in shipping, the replacement will be moved to the front of the line and reshipped as soon as possible following the completion of the Damages Claim Form process noted above.