Damages & Returns
Damages Caused in Transit
If an order arrives damaged from transit, please have the below information ready and submit a claim to the form found here as soon as possible:
1) Pictures of any damaged shutters. We will need at least 1 picture for each damaged shutter.
2) Pictures of the packaging (boxes or crate) that the damaged shutters arrived in.
3) Picture(s) of the shipping label(s).
4) Quantity and specs of the damaged shutter(s). For example: 1 of the 12x36 shutters and 2 of the 14x40 shutters.
We will then assess the damage and determine if a remake is needed. Remakes are moved to the front of the line so they can get out ASAP.
Returns
As all products are made to order exterior vinyl shutters produced to customer's specifications, returns will not be accepted. If a product is damaged in shipping, the replacement will be moved to the front of the line and reshipped as soon as possible following the completion of the Damages Claim Form process noted above.
If an order arrives damaged from transit, please have the below information ready and submit a claim to the form found here as soon as possible:
1) Pictures of any damaged shutters. We will need at least 1 picture for each damaged shutter.
2) Pictures of the packaging (boxes or crate) that the damaged shutters arrived in.
3) Picture(s) of the shipping label(s).
4) Quantity and specs of the damaged shutter(s). For example: 1 of the 12x36 shutters and 2 of the 14x40 shutters.
We will then assess the damage and determine if a remake is needed. Remakes are moved to the front of the line so they can get out ASAP.
Returns
As all products are made to order exterior vinyl shutters produced to customer's specifications, returns will not be accepted. If a product is damaged in shipping, the replacement will be moved to the front of the line and reshipped as soon as possible following the completion of the Damages Claim Form process noted above.