Frequently Asked Questions About Duralok® Exterior Shutters
At Duralok, we know that purchasing exterior shutters is a big decision, and you may have questions along the way. Below are answers to the most common questions about measuring, ordering and installing exterior shutters.
If you don’t see your question answered here, feel free to Contact Us — our team is always ready to assist you.
Before you place your order
Shipping costs will vary depending on the shipping destination and the number of items that you purchase. The correct amount of shipping fee will show up at the checkout page.
Orders typically arrive within 5-20 business days. Shipping times vary based on the product and destination.
You can access our sizing guide, which includes all of the sizing information for products here
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible
Modifying or changing an order
Since our orders are custom produced, your order is only eligible to be modified within 02 hours of placing the order. Kindly send us an email at support@trustduralok.com.
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Returns Policy for details on how to set up a return.
Other
Yes, we do offer express shipping options.
If you need your shutters faster, we can arrange expedited shipping through our trusted carriers. Please note that express shipping will require an additional charge.
For a personalized shipping quote, please Contact Us.
Proper measuring is essential for the best fit and look.
We recommend reading our detailed How to Measure for Shutter Width and How to Measure for Shutter Height guides for step-by-step instructions, pro tips and sizing charts.
If you are installing shutters for decorative purposes, the general rule is to match the height of your window trim and select a width that complements the window’s dimensions.