Duralok® Limited Lifetime Warranty

Duralok's custom-made exterior shutters are tailored and produced specifically for your needs and are non-cancelable and non-returnable. Our shutters come with a Limited Lifetime Manufacturer warranty against any construction defects. Please note that this warranty does not cover expenses related to shipping, delivery, finishing, or installation of the shutters. Defective items will either be repaired or replaced.

This warranty is applicable across all our product lines. We assure that our shutters are free from defects that would hinder their ordinary use. Furthermore, we guarantee the absence of manufacturing defects for the entire lifespan of the shutters. However, natural occurrences like fading, which may happen over time, are not covered by our warranty.

Accompanying instructions are provided with every shutter order. Failure to adhere to these instructions will void the warranty. It's crucial to remove shutters from the crate or packaging immediately upon arrival and store them in a secure location to prevent damage.

Storing shutters in environments with high humidity, extreme heat, or severe conditions is not recommended. Claims for any issues must be reported within 10 days of receiving the shipment.

At Duralok's discretion, we will repair or replace any product found to have manufacturing or material defects, upon prior written consent.

Refunds will not be issued, and we shall not be held responsible for any damage or defects resulting from customer modifications or repairs. The final warranty inspection will take place at our facility. If a claim is deemed invalid, the customer will be responsible for the payment of a replacement or repair, if desired. Additionally, we do not cover any costs associated with painting or reinstallation due to repairs or replacements. For issues concerning the paint or primer we apply, the manufacturer's warranty for these products is applicable after the initial year; claims should be directed to their warranty department.

In case of shipping damage, replacement shutters will be prioritized in production and shipped promptly. However, no credit will be provided for damaged orders under any circumstances.

To validate the warranty, the shutter hardware shipped from Duralok at the time of purchase must be used. Additionally, all products must be inspected within 10 business days of delivery. Claims for freight damage reported beyond ten (10) business days from delivery will not be considered.

If you would like to submit a claim, please use the form found here.